Terms & Conditions
Please read these terms carefully before making a booking or using our services. They set out the basis on which we provide travel arrangements to you.
Effective date: 1 January 2025 · Last updated: June 2026
These Terms and Conditions constitute a legally binding agreement between you (“the Customer”) and The TravQuest Travel & Tourism LLC, a company registered in the United Arab Emirates with a licensed office at Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E. By engaging our services, you agree to these terms in full.
Contents
- 1. Service Access & Termination
- 2. Accuracy of Information
- 3. Default & Booking Validity
- 4. Unauthorized or Misrepresented Requests
- 5. Indemnification
- 6. Pricing, VAT & Additional Charges
- 7. Intellectual Property
- 8. Policy Updates
- 9. Governing Law & Disputes
- 10. Payments & Card Security
- 11. Terms of Service Updates
1. Service Access & Termination
The TravQuest Travel & Tourism LLC reserves the right, in its sole discretion, to terminate the access to any or all The TravQuest Travel & Tourism LLC websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason whatsoever.
2. Accuracy of Information
The Travel Agency Partner expressly undertakes to provide to The TravQuest Travel & Tourism LLC only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all.
3. Default & Booking Validity
Any default on the part of the Travel Agency Partner would vitiate the bookings and shall disentitle the Travel Agency Partner or its Guest & Customers from availing the services from The TravQuest Travel & Tourism LLC.
5. Indemnification
The Travel Agency Partner unequivocally indemnifies The TravQuest Travel & Tourism LLC of any such claim or liability and shall not hold The TravQuest Travel & Tourism LLC responsible for any loss or damage arising out of measures taken by The TravQuest Travel & Tourism LLC to safeguard its interest and that of its genuine customers. This would also include The TravQuest Travel & Tourism LLC denying/ cancelling any bookings on account of suspected fraudulent transactions.
6. Pricing, VAT & Additional Charges
All prices displayed are the final payable amount to us Including VAT however if government authorities, local governing bodies or service providers apply any additional tax, fees, service charges, resort fees or any other indirect charge without prior notification; these additional charge(s) will be levied by us on to the reservation and it will not be part of the reservation amount booked or paid. We will not be liable to pay this additional VAT/charges/taxes/resort fees as we have limited control over such additional charges.
7. Intellectual Property
Each of The TravQuest Travel & Tourism LLCs content, covering images, product details and description, pricing information, and logo, is proprietary to The TravQuest Travel & Tourism LLC. You may view or print any or all part of the website, though cannot be utilized for any commercial, non-personal or illegal causes.
8. Policy Updates
The Website's policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the travel agency partners are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
9. Governing Law & Disputes
Any dispute or claim arising out of or in connection with this website shall be governed and construed by the laws of UAE (the United Arab Emirates is our country of domicile). If the Travel Agency Partner does not agree with any part of such terms, conditions and notices, the Travel Agency Partner must not avail of The TravQuest Travel & Tourism LLC Services.
10. Payments & Card Security
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules. We accept payments online using Visa and MasterCard credit/debit cards in USD (or any other agreed currencies).
11. Terms of Service Updates
The above Terms of Services may changed or updated without prior notice according to the United Arab Emirates Tourism Policies.
Questions about our Terms?
Our team is always happy to help clarify any part of this agreement.